Our Policies

We do not do work over another salon’s products

Pamper Nail Gallery® will not work over another salon’s products for the following reasons:

  1. We cannot guarantee that another salon uses EMA (ethyl methacrylate) over the cheaper and FDA-banned MMA (methyl methacrylate) for acrylic application. The two substances are not compatible and would thus cause quality issues in the service you receive.

  2. We cannot always inspect your nail beds sufficiently to ensure no bacterial infections, fungal infections, or preexisting injuries are present. Health and safety of our clients and our employees are of paramount importance. We also prefer to not be held liable for another salon’s oversight.

  3. We do not glue tips to create a nail extension. Sculpting achieves a different look. We want to ensure all our clients walk away with work that are up to our standards.

For new clients or for existing clients who visited another salon between services, please book a removal service before your full set. Failure to do so may result in deposit forfeiture.

We require deposits with a 48 hour cancellation / rescheduling period

Pamper Nail Gallery® requires $20 deposits for all base services, $20 deposits for Hyperreal Art, and custom deposits for Session Art. All deposits are refundable / transferrable up to 48 hours prior to your appointment start time. Clients who reserve their appointments within 48 hours (e.g. a next day appointment) may not cancel or reschedule their appointments without deposit forfeiture.

This policy is designed to ensure that our artists’ time is respected. Oftentimes, last minute cancellations are extremely difficult to fill.

We offer a 3 day guarantee

Pamper Nail Gallery® offers a 3 day guarantee on services. Notify us of any mishaps within 72 hours of your service, and we’re happy to offer repairs free of charge. Complimentary nail repairs do not require deposits, but do observe the same 48 hour cancellation / rescheduling policy of normal appointments. No showing to complimentary repair appointments forfeits the complimentary status of the repair.

We require our clients to be 18+

Pamper Nail Gallery® requires clients to be over 18 years of age as we specialize nail enhancements and extensions only. Clients who are under the age of 18 may be serviced if accompanied by a parent or guardian.

Services performed are nonrefundable

Pamper Nail Gallery® offers a multitude of repair options for work you may be dissatisfied with. We do not, however, offer refunds for any services rendered.